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Dozens of AI models for tech support in one window

AI for tech support

The ticket queue keeps growing, the same questions eat up the day, and at night customers get no answer at all. The support AI in SUIN.AI answers from your knowledge base 24/7 — on your site, in Telegram and MAX — and helps triage complex tickets in minutes. Your team handles the unusual cases instead of copy-pasting from the FAQ.

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Sound familiar?

Common pain points — and how SUIN.AI handles them

  • 80% of tickets are the same questions, and we answer every one by hand

    Upload your instructions and FAQ to the knowledge base — the AI agent answers from your documents on your site and in messengers 24/7 instead of making things up. Routine questions stop reaching operators.

  • At night and on weekends our customers write into the void and leave for competitors

    A chatbot on your site, in Telegram and MAX works around the clock: it answers, clarifies details and records the contact in the built-in mini-CRM — in the morning the team sees ready leads, not missed chats.

  • Complex tickets take hours: logs, message history, internal rules

    Paste the customer conversation, the error log or a description of the problem into the chat — in minutes the AI model suggests a diagnosis, likely causes and a draft reply in your voice. The operator just checks and sends.

  • Our knowledge base is outdated and new hires answer however they like

    The AI agent generates and updates knowledge base articles, reply templates and internal rules in Word and PDF from your materials. A new hire answers to standard from day one.

What an AI agent takes off your plate

Real scenarios — with typical time savings

  • Close routine questions without operators

    An AI agent trained on your knowledge base answers repeat questions on your site and in messengers: plans, setup, "it's not working — what do I do". An operator steps in only where a human is genuinely needed.

    Вручную~15 minutes per routine ticket
    С ИИ-агентомinstant answers 24/7

    response time for a routine question

  • Triage complex tickets in minutes, not hours

    Copy the conversation, logs and problem description into the chat — the AI model structures the situation, suggests likely causes and drafts a reply to the customer. The final call stays with your specialist.

    Вручную~1–2 hours to triage
    С ИИ-агентом~10–15 minutes with AI

    time to triage a complex ticket

  • Build a ticket report without manual number-crunching

    Export a week of tickets — the AI agent groups the topics, finds the most frequent problems and builds an Excel report or a presentation for your manager: what to fix in the product first.

    Вручную~3 hours to compile by hand
    С ИИ-агентом~15 minutes with an AI agent

    time to prepare a ticket report

  • Update the knowledge base far faster

    From resolved tickets and internal rules the AI model produces finished FAQ articles and customer instructions — in a single style, formatted in Word or PDF. The knowledge base stops falling behind the product.

    Вручную~2 hours per article
    С ИИ-агентом~20 minutes with AI

    time to write a knowledge base article

Who this helps every day

  • Руководитель поддержки

    Experience shows up to 80% of tickets are routine: a knowledge base chatbot takes them on, and you get ready ticket reports for management — no manual summaries at the end of the week.

  • Оператор / инженер поддержки

    Gets a draft reply and a likely diagnosis in minutes instead of an hour spent digging through the conversation and logs. Ready-made prompts mean no training needed to start.

  • Владелец бизнеса

    Customers get answers at night and on weekends, and no request is lost — the mini-CRM records every contact. Support scales without hiring more operators.

SUIN.AI in numbers

  • 100+

    AI models in one window

    Claude, GPT, Gemini, GigaChat and more — on one subscription

  • 700+

    AI agents created

    Users have already built thousands of agents for their own tasks

  • 30+

    ready integrations

    CRMs, spreadsheets, wikis, social media and marketplaces

  • 304

    ready-made prompts

    A prompt library for everyday work tasks

Assessment · 10 questions · 2 minutes

Find out how many tickets your support can close without operators

Free quiz "Is your business ready for AI": 10 questions, about 2 minutes — and you get a personal report with your readiness level, 3–5 support processes worth automating first and an adoption plan for your industry. Bonus: a promo code for neurons and a free report walkthrough with an expert.

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FAQ

A button bot follows a rigid script and breaks on anything unusual. Support AI understands free-form wording, answers from your knowledge base in its own words and asks clarifying questions like a live operator. Whatever it can't resolve goes to a human along with the conversation context.
From yours. You upload instructions, FAQs and internal rules to the knowledge base — the AI agent builds answers on them. Update a document and the answers are current straight away. For sensitive topics you can set up handover to an operator, and answers on disputed cases are worth double-checking with a specialist.
No. You create an AI agent in the builder, upload documents and connect a channel — website, Telegram or MAX — in minutes. Ready-made prompts and step-by-step guides help you get going, and the Free plan lets you try everything at no cost.
Nothing is lost: the contact and the gist of the request are recorded in the built-in mini-CRM, and through integrations with Bitrix24 or amoCRM the request goes into your usual system. The operator sees the whole conversation and steps in with full context.
Yes. Dozens of AI models are available in one window: log and complex ticket analysis, draft replies, knowledge base articles, ticket reports in Excel and presentations for management. The AI agent runs code and assembles documents — the team saves hours every day.

Free, no card required

Start taking the load off support this week

Start free — the Free plan, no card, no commitment. Creating an AI agent, uploading your knowledge base and connecting the first channel takes a few minutes.

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